Question 1

1. Are your products handmade?

Accepted Answer

Yes! All Panda Naturals products are handcrafted in small batches to ensure quality, freshness, and consistency.

Question 2

2. What skin types are your products suitable for?

Accepted Answer

We create formulas that are gentle and effective for most skin types. Each product listing includes recommended skin types and key ingredients.
 If you have sensitive skin, we always recommend doing a patch test first.

Question 3

3. Do you use natural ingredients?

Accepted Answer

Our products are made with high-quality natural oils, butters, botanicals, and skin-safe ingredients. We avoid harsh chemicals and unnecessary additives.

Question 4

4. Do you offer custom products or bulk orders?

Accepted Answer

Yes! We offer:
 • Custom scents
 • Party favors
 • Wholesale and bulk options
Email us with your request and quantity for a quote.
Pnspaandbathbar@gmail.com

Question 5

5. How long do products last (shelf life)?

Accepted Answer

Because our products are made fresh, the shelf life is usually:
 • Scrubs: 6–12 months
 • Body butters: 6–9 months
 • Soaps: 5 years
 • Oils: 12-24 months
Keep products away from direct sunlight and moisture to maximize freshness.

Question 6

6. Do you accept returns?

Accepted Answer

Due to the nature of personal-care products, all sales are final.
 However, if your item arrives damaged or incorrect, contact us within 48 hours for a replacement or store credit.

Question 7

7. What should I do if I have an allergic reaction?

Accepted Answer

We list all ingredients on every product. If you have sensitive skin or allergies, perform a patch test. Panda Naturals is not responsible for allergic reactions.

Question 8

8. How long does shipping take?

Accepted Answer

Processing time is typically 3–5 business days, followed by standard shipping times depending on your location.
 You will receive tracking information once your order ships.

Question 9

10. Can I change or cancel my order?

Accepted Answer

Orders can be canceled within 24 hours if processing hasn’t started.
 Once production begins, changes and cancellations are no longer possible.

Question 10

11. What if my package says delivered but I did not receive it?

Accepted Answer

Once a package is marked as delivered, please check with neighbors, family members, or your local carrier.
 We are not responsible for lost or stolen packages but can assist you in filing a claim.

Question 11

13. Are your products safe for kids?

Accepted Answer

Most products are safe for ages 3+, but always check the ingredient list.
 For babies and toddlers, we recommend avoiding strong essential oils and exfoliating products.